Frequently Asked Questions

SPC stands for Stone Polymer Composite. The core is made of natural limestone powder and high-performance polymers. The surface is sealed with a PU coating and features a high-resolution printed decor in natural stone look. The result is a material that is more stable than PVC, lighter than real stone, and 100% waterproof.

Every decor comes in one format, 60 × 120 cm (0.72 m² per panel), 4 mm thick. We sell whole packs: 1 pack = 4 panels = 2.88 m².

All NordPaneele panels have a uniform thickness of 4 mm. Despite their thin profile, the high-density SPC core keeps them extremely stable and dimensionally stable.

Yes, 100%. SPC absorbs no moisture whatsoever. The panels are therefore ideal for bathrooms, kitchens, wellness areas, and anywhere moisture is a factor. The click connections are also moisture-resistant.

Our panels are certified to fire protection class B1 (flame retardant). This makes them suitable for use in commercial spaces and they meet the requirements of common building regulations.

Yes. The panels are fixed to the wall with mounting adhesive and joined with the Drop-Click system — easy even for DIY enthusiasts, with no special tools. You can find detailed instructions on our installation page.

For installation you will need: a spirit level, pencil and tape measure, a jigsaw or utility knife with guide rail, a rubber mallet, spacer wedges, and optionally a cordless drill for the trim profiles.

The panels can be installed on almost any flat, dry surface: plaster, concrete, drywall, OSB boards, and existing tiles. The surface must be clean, dry, and level. Unevenness greater than 3 mm should be leveled out beforehand.

Yes, this is one of the great advantages. The panels can be installed directly over existing tiles, provided they are firmly attached and the surface is level. This saves the laborious removal of old tiles.

We accept credit card (Visa, Mastercard, American Express), iDEAL, PayPal, Klarna, SEPA Direct Debit, Apple Pay, and advance payment by bank transfer. With the exception of advance payment, all payments are securely processed through our payment service provider Mollie.

The expected delivery time depends on the product category and is shown on the respective product page as well as on our shipping page. After dispatch you will receive a notification with tracking by email.

Shipping from €25 per pack, free from 5 packs – see Shipping costs for the prices by number of packs.

Shipping from €25 per pack, free from 5 packs – see Shipping costs for the prices by number of packs.

To Austria, yes: we deliver to 11 EU countries – Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Poland, Czechia, Italy, Denmark and Sweden – with the same shipping costs everywhere. We do not deliver to Switzerland.

You can order up to 3 free samples at a time. The samples are approximately 10x15 cm and show the original surface with texture and gloss level.

We ship samples via DHL parcel. Delivery usually takes place within 2–3 working days of ordering.

No, our samples are completely free including shipping within Germany. We want you to be able to convince yourself of the quality of our panels before ordering.

You have a statutory 14-day right of withdrawal from receipt of the goods. You can return unused panels in their original packaging within this period.

Contact us by email or phone and inform us of your withdrawal. You will receive a return label by email. Package the goods securely and drop off the parcel at a DHL parcel shop or arrange a freight pickup.

After receipt and inspection of the return, we will refund the purchase price within 14 days via the original payment method. The return shipping costs are borne by the buyer unless the goods were defective.

Yes, partially opened packages can also be returned, provided the remaining panels are undamaged and unused. Panels that have already been installed are excluded from the right of withdrawal.